Return & Refund Policy

At Orvella Cosmetics, customer satisfaction is our priority.

Customers may request a return within 7 days after receiving their order.

To qualify for a return:

• The product must be unused
• Items must be in original packaging
• Products must include tags and accessories if applicable

Items showing signs of use, damage, or alteration may not be accepted.

Defective or damaged products:
If your item arrives damaged or defective, contact us within 30 days of delivery at:
support@orvellacosmetics.com

Once the issue is confirmed, we may provide:

• A replacement product
• Store credit
• Or a full refund

Refunds are processed within 10 business days after the returned item is received and inspected.